Frequently Asked Questions
Everything you need to know about your Step One experience.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Simply measure your foot length and compare it to our chart to ensure a perfect fit for your new pair.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, Step One ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.