Returns & Exchanges
We want you to love your Step One purchase, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed items. If your fit isn't perfect, we are committed to making it right through a quick exchange or a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Pack and Ship
Place the items in their original packaging and drop the parcel off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
After our warehouse team inspects the returned goods, we will process your refund or ship your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing